The End of Online Shopping: The Future of New Retail in an Always Connected World


Authors : Wijnand Jongen (Ecommerce Europe, The Netherlands & Thuiswinkel.org, The Netherlands)

Publisher : World Scientific

ISBN : 978-981-3274-54-9 (Hardcover), 978-981-3274-76-1 (Softcover)

"Wijnand Jongen shares a provocative perspective on how retailers must continue to adapt their thinking beyond online and offline sales channels to a customer-centric view that embraces the role of technology, its impact on consumer behaviors, and the need for new disruptive business models. His book is an important read for all who play in the influential and ever-evolving global retail industry."
-- Matthew Shay
President and CEO of the National Retail Federation (US)


"Wijnand Jongen is one of the most authoritative leaders in e-commerce today. A must read!"
-- Brian McBride
CEO, Asos.com (UK)


"Wijnand Jongen's book presents a unique and fascinating overview of what the future will bring to the exciting world of retailing. Highly recommended!"
-- Xavier Court
Associate Co-founder of Vente-Privee Group (FR)


"Wijnand Jongen has been around the shifts in eCommerce for a long time. His book is in fact a very positive and frank assessment of the exciting opportunities for cross border trade in the evolving consumer direct world. It is my pleasure to endorse this book as an essential read by participants in our dynamic ecosystem."
-- Paul Greenberg
Founder, NORA.org.au


"A great book for those who want an insight into the change that is happening in the e-commerce industry and the future ahead."
-- Yasui Yoshiki
Founder and CEO of Origami.com (JP)


"Wijand Jongen has distilled all the core topics of retail, from mobile shopping to artificial intelligence to the sharing economy to Amazon and Alibaba into one readable and engaging book that is a must-read for anyone in the world who is in the retail industry."
-- Sucharita Mulpuru
Retail analyst at Forrester Research and former retailer (US)


"This is an engaging and generously researched must-read for senior retailers who are looking to understand and anticipate the pressures and trends that are changing our industry — and take action to thrive in the new state of retail."
-- Ian Jindal
Co-founder and Editor-in-Chief of InternetRetailing (UK)


"Wijnand Jongen's book is of great help to establish a shared internet future in the context of the One Belt One Road Initiative, and a great reference for Chinese enterprises who want to strengthen cooperation and improve international trade and cross-border eCommerce."
-- Prof. Binyong Tang
Donghua University, Shanghai Chairman of China Cross-Border Ecommerce Application Alliance
Member of the One Road One Belt Expert Advisory Group (CN)
Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. Fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline.

The End of Online Shopping: The Future of New Retail in an Always Connected World describes how the smart, the sharing, the circular, and the platform economy are shaping a new era of always connected retail. Retailers urgently need to innovate if they want to stay relevant in a world dominated by marketplaces and sharing platforms. The book contains inspiring examples from different industries — which include the usual suspects such as Amazon, Alibaba, and Google, but also local startups — and covers all aspects of the customer journey, from orientation and selection to delivery.

The End of Online Shopping provides an excellent overview of shopping trends and developments worldwide, and offers readers indispensable insights into the future of retail.
Wijnand Jongen is a globally recognized author, keynote speaker, and futurist on topics in retail and e-commerce. He is Co-Founder and Chairman of the Executive Committee of Ecommerce Europe, and Founder and CEO of the Dutch e-commerce association, Thuiswinkel.org. He chairs the Professorship eMarketing and Distance Selling at Erasmus University in Rotterdam, and is a member of FIRAE, an alliance of global retail industry leaders with strong ties to the American National Retail Federation (NRF). In the mid-1990s, Jongen was Co-Founder and CEO of Macropolis, the first Dutch online shopping portal. Jongen attended the University of Amsterdam in the Netherlands, and Randolph-Macon College and Averett University in the United States.
"Wijnand Jongen shares a provocative perspective on how retailers must continue to adapt their thinking beyond online and offline sales channels to a customer-centric view that embraces the role of technology, its impact on consumer behaviors, and the need for new disruptive business models. His book is an important read for all who play in the influential and ever-evolving global retail industry."
-- Matthew Shay
President and CEO of the National Retail Federation (US)


"Wijnand Jongen is one of the most authoritative leaders in e-commerce today. A must read!"
-- Brian McBride
CEO, Asos.com (UK)


"Wijnand Jongen's book presents a unique and fascinating overview of what the future will bring to the exciting world of retailing. Highly recommended!"
-- Xavier Court
Associate Co-founder of Vente-Privee Group (FR)


"Wijnand Jongen has been around the shifts in eCommerce for a long time. His book is in fact a very positive and frank assessment of the exciting opportunities for cross border trade in the evolving consumer direct world. It is my pleasure to endorse this book as an essential read by participants in our dynamic ecosystem."
-- Paul Greenberg
Founder, NORA.org.au


"A great book for those who want an insight into the change that is happening in the e-commerce industry and the future ahead."
-- Yasui Yoshiki
Founder and CEO of Origami.com (JP)


"Wijand Jongen has distilled all the core topics of retail, from mobile shopping to artificial intelligence to the sharing economy to Amazon and Alibaba into one readable and engaging book that is a must-read for anyone in the world who is in the retail industry."
-- Sucharita Mulpuru
Retail analyst at Forrester Research and former retailer (US)


"This is an engaging and generously researched must-read for senior retailers who are looking to understand and anticipate the pressures and trends that are changing our industry — and take action to thrive in the new state of retail."
-- Ian Jindal
Co-founder and Editor-in-Chief of InternetRetailing (UK)


"Wijnand Jongen's book is of great help to establish a shared internet future in the context of the One Belt One Road Initiative, and a great reference for Chinese enterprises who want to strengthen cooperation and improve international trade and cross-border eCommerce."
-- Prof. Binyong Tang
Donghua University, Shanghai Chairman of China Cross-Border Ecommerce Application Alliance
Member of the One Road One Belt Expert Advisory Group (CN)

FAQs

Click on the "Buy this book" button
You can email us at book-review@enago.com and we will get back to you with the next steps shortly.

All featured publishers and authors can avail of a free promotional interview on Enago Academy! Write to us now!

[i]
[i]