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Frequently asked questions

After Sales Services

Edit Unlimited is a post-editorial support service that lets you submit your manuscript for re-editing to the same editor as many times as you like, until you are satisfied. It is valid for 120 days under Copy editing and 365 days under Substantive editing from the date of initial manuscript delivery. It is available for free under Substantive Editing and for a nominal extra charge under Copy Editing.

Our Editor Q&A (question and answer) service lets you follow up with the editor who worked on your manuscript to have your concerns clarified. You can avail this service for free unlimited times for up to one year from the date of delivery of your manuscript or until you are satisfied.

Our Editor Q&A (question and answer) service lets you follow up with the editor who worked on your manuscript to have your concerns clarified. You can avail this service for free unlimited times for up to one year from the date of delivery of your manuscript or until you are satisfied. This service can be requested via your MyPage account.

You can avail the benefit of one of our After Sales services by logging in to your MyPage account and we will re-check the revised manuscript as per your requirements, until you are satisfied with the final output. You can refer to https://www.enago.com/post-editorial-support.htm for further information.

Enago’s Rejection Shield service helps you avoid journal rejection and/or re-submit your manuscript after incorporating reviewer feedback.

We are glad to hear that you are happy with the quality of the manuscript. We strive for a 100% customer satisfaction across all our services. You can share any feedback you have, positive or negative, with us at wow@enago.com and we will review it to make improvements.

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