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Frequently asked questions

General FAQ

“The Enago Promise” is a guarantee that any manuscript edited by us will never be rejected because of poor language. On the rare occasion a rejection does occur we will edit the paper for resubmission at no additional cost to you.

Editors at Enago are selected using a very stringent review process:

Qualified: Only experienced editors are hired. Every editor is a PhD/Master’s holder from top universities like Oxford, Harvard and MIT. They’ve undergone extensive training and are consistently subjected to performance reviews.

Native English Speakers: Our editors are exclusively hired from native English-speaking countries like UK, US, Canada and Australia. This ensures accuracy and consistency of language while ensuring faster delivery times.

Experienced: All our editors have extensive experience working with international publications and are qualified peer-reviewers. They understand exactly what it takes to help authors achieve publishing success and recognition in high impact, relevant journals.

Certificate of editing provided by Enago stands as a proof that your research paper has been reviewed by an editing professional, native English speaker.

Yes, you get a certificate of editing if your manuscript is edited by Enago. Enago offers only 2 editing services – substantive editing and copy editing. Certificate of editing is a component of both these services, which take proofreading into account.

To place an order, simply fill out the order request form. We will get back to you with pricing and the order details within an hour.

The service you select completely depends on your requirements. Both Substantive Editing and Copy Editing guarantee that your manuscript will never be rejected because of language or grammar issues. You can find a detailed comparison of our editing services on our comparison page.

You can also write to us at orders@enago.com and ask our editing experts to recommend a service best suited for your manuscript and requirement.

We are a certified ISO 27001:2013 company for its Information Security Management System, we adhere to the highest standards of confidentiality and data security in all our processes. Our websites maintain a 256-bit encryption to ensure the information you share with us is safe.

We promise to get back to you with a quotation within one hour from the time you fill out the order request form.

The quotation depends on the service you choose, the word count of your document, and your delivery deadline. Please fill out the order request form with the necessary details and we will get back to you with an accurate quotation.

Yes, we can provide you with a quotation in a PDF document.

We have delivery plans available from 1 day to 6 days. So it totally depends upon the service and delivery plan you choose. We are committed to delivering your work to you on time and as scheduled.

We work 24 × 7 and will try to arrange a convenient delivery schedule that works best for you.

Our 1-Day delivery plan is tailor-made to meet this requirement. However, this also depends on the total word count of your manuscript. We recommend that you write to us at orders@enago.com with all the necessary details regarding your paper and we will try our best to meet your deadline.

As a policy, every manuscript is assigned to a highly specialized editor, specifically suited to the subject-area your manuscript explores. We ask you to provide a 3-tiered segmentation of your subject-area in the order form to ensure your manuscript is allocated to the right expert. Furthermore, you may also request for the editor’s profile assigned to edit your manuscript. Only after your review and approval they will be asked to work on it.

Every manuscript undergoes two rounds of editing—first by a subject matter expert who carefully examines your research and second by a native English language expert who ensures that the document is free of language errors.

The track changes are the edits made by our editors. They help you to easily identify the changes made over your original work.

Our Q&A service helps you to follow up with the editor who worked on your manuscript and get your doubts clarified. This service is available to you free of cost and can be used unlimited times for up to one year from the date of delivery of your manuscript or until you are satisfied.

You can send us an email at orders@enago.com and our customer service team will provide you the clean files.

Yes. We do provide appropriate manuscript formatting as per the guidelines specified by your target journal. We do this at no extra cost to you.

The comments in your file are remarks inserted by Enago editors to help you clarify some of the edits made by them or to provide useful suggestions.

The “Manuscript Rate Card” is a summary of the editor’s impression of your manuscript including the quality of the original English. It provides appropriate tips along with ratings, and supports these tips with examples for better learning and understanding

The “Editor Message” includes any additional tips or information shared by the editor to enhance the quality of your manuscript.

Please click here to view some of our editing samples. They should give you a fair idea of how your paper is edited under each of our services.

Yes, we edit LaTex files. You need to share an exact PDF copy of the file along with the LaTex version.

Enago’s seasoned editors with years of academic and non-academic editing experience are the ideal experts to help edit your book and maximize your chances of publication.

Our editing services are carefully designed keeping in mind the differing requirements of each author. Please visit https://www.enago.com/editing-services.htm to know more about the differences between our services.

Enago is located in New Jersey, US at the below mentioned address
3525, Quakerbridge Road, Suite 6600, Hamilton, New Jersey 08619-1205, United States

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