Crimson Interactive (Enago) are certified for information security (ISO/IEC 27001:2013 Information Security Management System) as well as for quality management (ISO 9001:2008 Quality Management System). We consider both aspects, viz. quality and information Security, as most critical and important for our clients.
ISO/IEC 27001:2013 Information Security Management System (ISMS)
We have achieved the ISO/IEC 27001:2013 milestone for establishing robust Information Security Management System (ISMS). We adhere to the highest standards of information security, client confidentiality, and trust. Your manuscript is your most important asset and we will always treat it with the greatest integrity.
ISO/IEC 27001:2013 includes management of information security in processes related to Information Technology, Client Servicing, Operations, Human Resources, and Administration. Our ISMS follows the approach of “develop, establish, implement, operate, monitor, review, maintain, and improve”.
We are already an ISO 9001:2008 certified organization, and the current ISO/IEC 27001:2013 certification has further reinstated the fact that we continuously strive to ensure customer satisfaction and enhance customer experience by delivering high-quality, innovative services.
How do our clients benefit from ISO/IEC 27001:2013 certification?
- We have secure operations and strict compliance policies ensuring that your manuscripts are 100% safe with us.
- Our business continuity planning ensures there are no disruptions and that your documents are delivered on time, every time.
- We have a world class information technology system in place to ensure superior quality and higher security.
- Our trust and confidentiality commitment aims to serve you better and longer.
- We have globally recognized and acknowledged security processes/protocols for ensuring zero security breaches.
Significance of ISO/IEC 27001:2013 certification
Our clients trust is most important to us, and our confidentiality commitment is most important to our clients. This is why we have further invested in our information security system. With our ISO/IEC 27001:2013 Certification, we intend to offer highest information security standards to our global clients and business partners." Sharad Mittal, CEO
ISO 9001:2008 Quality Management System
Enago’s quality policies span the entire breadth of our operations from how we serve clients, to our recruitment procedures, to the core service of English language and science editing and its delivery. We are committed to and confident of consistently delivering high quality to our clients and guarantee standards to our work.
ISO 9001:2008 CERTIFICATION
The International Organization for Standardization (ISO) is a network of national standards institutes of 147 countries with a central secretariat in Geneva, Switzerland. The organization sets standards for companies to follow and certifies them after a successful audit of their systems and processes.
In May 2006, QCert Ltd. certified Enago’s systems and processes to the ISO-9001 standard. The significance of ISO certification is two fold. First, the documentation of our operating procedures enables us to operate more efficiently. Second, the certification assures our customers that our quality standards are among the best in the world. Semi-annual independent audits are conducted to ensure that Enago continues to meet the ISO 9001:2008 standards.
SIGNIFICANCE OF THE ISO CERTIFICATION
- Unorganized market place
- No industry standards(absense of a central authority to analyze and guide the market appropriately)
- 90% of the market occupied by small players(freelancers or small companies)
- Inconsistent quality (No "world standard" because of fragmented market)
- Inadequate infrastructure vis-a-vis client expectations (low barriers to entry)
- No systems for long-term reliable relationships (Back-up/Disaster management systems/Confidentiality issues)
- Company benchmarks
- Regular evaluations and improvement/training plans
- Timely implementation of management practices
- Setting processes and following them
- Taking corrective action everytime a mistake occurs
- Process and documentation reduces human errors
- Training focus for every member of the company
- Client complaint management and resolution systems
- Infrastructure built in accordance with client requirements/ expectations
- Consistent and high quality(Company definition of quality grades)
- Service quality not compromised
- Back-up/Disaster management systems/Confidentiality issues addressed using security systems
- Long-term reliable relationships