After-Sales Services
-With you till you get published-
Enago’s comprehensive after sales services support you every step of the way until your manuscript is published. They are designed to take care of every need from the time you receive our main services till you are published.
Rejection Shield safeguards you from journal rejection. Our experienced editors will help you respond to peer-reviewer comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare a fresh cover letter.
- Edit your responses to reviewer comments.
- Edit the revisions and additional content to address reviewer comments, and ensure all issues are adequately addressed.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
What we do:
Free with Top Impact Editing and Substantive Editing.
Valid for 365 days after delivery.
Use this service unlimited times for 365 Days.
Fees and Conditions:
We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Do you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
What we do:
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert
Q&A
Expert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
What we do:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and conditions:
Re-editing
Re-editing can be used if your Edit Unlimited validity has lapsed. This service allows you to get your entire manuscript edited for a second time after you make changes to the manuscript edited by Enago.
- We will re-edit the entire manuscript, not just the revised content.
- The same editor that has worked on your manuscript will be assigned to you in order to ensure consistency. You may also request a different editor, if you prefer.
- We will format the manuscript to the same journal requested with your original assignment.
What we do:
- Re-editing of the entire manuscript at 50% of the standard fee.
- Valid for 365 days after delivery.
- Use as many times (chargeable for each use).
Fees and conditions:
Re-editing is applicable if the additions do not exceed 30% compared to the original submitted manuscript. If the changes exceed 30%, standard fees apply.
Re-submission
Support
Our journal submission service can be used for multiple submissions in case your paper is returned for revisions. We will resubmit your revised manuscript to the same journal after you have addressed reviewer comments and used Rejection Shield to get your responses and manuscript checked.
- Provide a Resubmission Checklist to ensure all requirements are met.
- A new cover letter stating that the new submission has addressed the issues.
What we do:
- Free
- Use the service unlimited times of resubmission for 365 days from the initial submission.
Fees and Conditions:
Rejection
Analysis
Report
The reality of academic publications is that only 1 in 5 journal submissions get published. Even with due diligence, journal acceptance at the first journal submission cannot be guaranteed. The key takeaway from the rejection is to identify the causes of rejection. Our peer review experts will analyse journal reviewer comments to identify issues and advise you on the best strategy for the resubmission.
- Analyze comments and feedback provided by the peer reviewers and journal editor.
- Give you step-by-step guidance on how to improve your paper.
- Suggest journals where the author can submit based on our findings.
What we do:
- Free
- Offered upto 365 days from date of submission.
- Use the service up to 3 times.
Fees and Conditions:
The report is not a substitute for the Pre-submission Peer Review or Journal Selection Assistant. The recommendations from the report are best case scenarios after careful consideration of your paper, and not a guarantee for publication.
-
Rejection Shield
Free Validity for 365 days -
Edit Unlimited
Free Validity for 365 days -
Q&A
Free Validity for 365 days
Rejection Shield safeguards you from journal rejection. Our experienced editors will help you respond to peer-reviewer comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare a fresh cover letter.
- Edit your responses to reviewer comments.
- Edit the revisions and additional content to address reviewer comments, and ensure all issues are adequately addressed.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
What we do:
- Free with Top Impact Editing and Substantive Editing.
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and Conditions:
We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Do you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
What we do:
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert
Q&A
Expert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
What we do:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and conditions:
-
Rejection Shield
Free Validity for 365 days -
Edit Unlimited
Free Validity for 365 days -
Q&A
Free Validity for 365 days
Rejection Shield safeguards you from journal rejection. Our experienced editors will help you respond to peer-reviewer comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare a fresh cover letter.
- Edit your responses to reviewer comments.
- Edit the revisions and additional content to address reviewer comments, and ensure all issues are adequately addressed.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
What we do:
- Free with Top Impact Editing and Substantive Editing.
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and Conditions:
We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Do you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
What we do:
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert
Q&A
Expert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
What we do:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and conditions:
-
Edit Unlimited
$0.02/word Valid for 120 days -
Q&A
Free Validity for 365 days
Do you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
What we do:
Fees and conditions:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Top Impact Editing
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Substantive Editing
- Order with editing: $0.02/word
Order after delivery: Contact Us - Valid for 120 days after delivery.
- Use this service unlimited times for 120 Days.
Copy Editing
We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Expert
Q&A
Expert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
What we do:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and conditions:
Re-editing
Re-editing can be used if your Edit Unlimited validity has lapsed. This service allows you to get your entire manuscript edited for a second time after you make changes to the manuscript edited by Enago.
- We will re-edit the entire manuscript, not just the revised content.
- The same editor that has worked on your manuscript will be assigned to you in order to ensure consistency. You may also request a different editor, if you prefer.
- We will format the manuscript to the same journal requested with your original assignment.
What we do:
- Re-editing of the entire manuscript at 50% of the standard fee.
- Valid for 365 days after delivery.
- Use as many times (chargeable for each use).
Fees and conditions:
Re-editing is applicable if the additions do not exceed 30% compared to the original submitted manuscript. If the changes exceed 30%, standard fees apply.
Rejection Shield safeguards you against journal rejection. Our experienced editors will help you respond to peer-reviewer’s comments and prepare your manuscript for resubmission. If you wish to submit your paper to a different journal, we will format it according to the new journal requirements and prepare another cover letter.
- Edit your revisions and additional contents to address reviewers’ comments, and ensure all issues are adequately attended to.
- Help you write a structured response to the reviewers.
- Prepare a fresh cover letter that highlights the improvements you have made.
- Format the manuscript according to a new target journal, if required.
What we do:
- Free with Full Support and Easy-Go.
$0.03/word with editing under Custom Pack. - Valid for 365 days after delivery of the edited file.
- Use as many times for 365 Days. No Limit.
Fees and Conditions:
We cover 30% additions and 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Do you need to make changes to your manuscript and wish to have it edited again? No worries. Enago gives you the freedom to revise your manuscript as many times as you wish within validity. The same editor who has worked on your assignment will edit your changes to ensure consistency.
- Edit all the changes you have made to the manuscript.
- Ensure consistency in terminology and style.
What we do:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and conditions:
We cover 20% revisions, which is more than sufficient to satisfy 99% journal revision demands.
Re-submission
Support
Our journal submission service can be used for multiple submissions in case your paper is returned for revisions. We will resubmit your revised manuscript to the same journal after you have addressed reviewer comments and used Rejection Shield to get your responses and manuscript checked.
- Provide a Resubmission Checklist to ensure all requirements are met.
- A new cover letter stating that the new submission has addressed the issues.
What we do:
- Free
- Use the service unlimited times of resubmission for 365 days from the initial submission.
Fees and Conditions:
Rejection
Analysis
Report
The reality of academic publications is that only 1 in 5 journal submissions get published. Even with due diligence, journal acceptance at the first journal submission cannot be guaranteed. The key takeaway from the rejection is to identify the causes of rejection. Our peer review experts will analyse journal reviewer comments to identify issues and advise you on the best strategy for the resubmission.
- Analyze comments and feedback provided by the peer reviewers and journal editor.
- Give you step-by-step guidance on how to improve your paper.
- Suggest journals where the author can submit based on our findings.
What we do:
- Free
- Offered upto 365 days from date of submission.
- Use the service up to 3 times.
Fees and Conditions:
The report is not a substitute for the Pre-submission Peer Review or Journal Selection Assistant. The recommendations from the report are best case scenarios after careful consideration of your paper, and not a guarantee for publication.
Expert
Q&A
Expert Q&A lets you ask any question you have within 365 days to the experts who have worked on your manuscript. The experts who have worked on your assignments will address any doubts you may have about the services. There is no limit on the number of questions, nor is there any fee for this service.
- Answer anything you want to know about the edits made by the editor or any other aspect of the services you have received.
- You can reply to editor’s remarks in your manuscript. Based on your replies, the editor may make further changes to the manuscript and deliver the manuscript.
What we do:
- Free
- Valid for 365 days after delivery.
- Use this service unlimited times for 365 Days.
Fees and conditions:
Clients speak on our After Sales Services
Yasuo Izumi
Chiba University Graduate School of Science
Used Edit Unlimited
When it comes to the top-ranking journal, in addition to novelty of the experiment, the clarity and quality of writing would decide whether the paper is accepted or rejected. I was able to improve my manuscript with the help of Enago’s after sales. Thanks to your support, my paper gained positive recognitions.
Mitsuru Nagata
Shonan Fujisawa Tokushukai Hospital
Used Edit Unlimited
I am satisfied with the speed and quality of Enago editing service. In addition to grammatical mistakes, you identified other problems with the paper and improve its quality. The Manuscript Rating Card is very helpful for improving writing skills. It is easy to use because you can download the files from the client portal MyPage.
Yuji Iwasaki
Mino Municipal Hospital
Used Edit Unlimited
Thank you for helping me brush up the paper for clarity. I was able to submit to the journal smoothly. The more I revised, the clearer my meaning became. I am grateful that I was able to collaborate with your editors on this paper. I think I’ll need more help in the future with revision requests from journal reviewers. I am looking forward to working with you again.
Naoto Seki
Kogakuin University Graduate School
Used Edit Unlimited
I was pleasantly surprised by Enago’s punctual delivery. I had to add some content after receiving the delivered file, so it was very helpful to have free Edit Unlimited as an after sales support. It’s user-friendly.
Akiko Okuda
Niigata University
Used Rejection Shield
I am very satisfied with your service. I will surely use the service again in the future.
Yugo Tanaka
Kobe University Hospital
Used Edit Unlimited
I have repeatedly used Enago since it was recommended to me by my supervisor. They pay careful attention not only to the language but also to the flow of the paper. In addition, their after sales supports helped me a lot when I faced revision requests. As a whole, the service was excellent.
Rehman Hafiz Ur
Kagoshima University
Used Expert Q&A
It was a nice experience using your services. I am glad to inform you that the paper has already been accepted for publication. It will be a pleasure to recommend your services to my colleagues and friends.
Satoshi Nakao
Osaka City Environmental
Science Research Center
Used Edit Unlimited
Their quick reply to quotation and timely delivery are highly commendable. Please keep on the good work. Your pricing is very reasonable comparing to other editing services, and I got great quality for my money!
FAQs
Q. How do I order Rejection Shield or Edit Unlimited?
A. Both services can be ordered on the enquiry form. If you choose Substantive Editing, Edit Unlimited is offered by default and Rejection Shield can be chosen. If you choose Copy Editing, you can opt for Edit Unlimited.
Q. When should I go for re-editing?
A. Re-Editing can be ordered within 365 days of delivery. You will need re-editing if you are not covered under Edit Unlimited, which expires after 120 days with Copy Editing.
Q. How do I avail after-sales services ?
A. With Editing service: You will receive login credentials to your membership account with your order confirmation. You can access the MyPage dashboard to check your order status, download the edited file, and avail after sales supports after delivery. With Publication Support Services: Just send us an email at publish@enago.com and we will guide you with the next steps.
Q. Do I need to order Q&A service?
A. Expert Q&A is a complimentary after sales support available with all our services. You don’t need to order it.
