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English Editing & Proofreading of Scientific Manuscripts for ESL Authors

Quality Assurance

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Enago’s quality policies span the entire breadth of our operations from how we serve clients, to our recruitment procedures, to the core service of English language and science editing and its delivery. We are committed to and confident of consistently delivering high quality to our clients and guarantee standards to our work.

ISO Certification to Regulate all Processes Editing Quality Management System (EQMS) to Regulate Editing Standards

ISO 9001:2008 CERTIFICATION

The International Organization for Standardization (ISO) is a network of national standards institutes of 147 countries with a central secretariat in Geneva, Switzerland. The organization sets standards for companies to follow and certifies them after a successful audit of their systems and processes.

In May 2006, QCert Ltd. certified Enago’s systems and processes to the ISO-9001 standard. The significance of ISO certification is two fold. First, the documentation of our operating procedures enables us to operate more efficiently. Second, the certification assures our customers that our quality standards are among the best in the world. Semi-annual independent audits are conducted to ensure that Enago continues to meet the ISO 9001:2008 standards.

SIGNIFICANCE OF THE ISO CERTIFICATION

UNSTABLE STRUCTURE

Unorganized market place
No industry standards(absense of a central authority to analyze and guide the market appropriately)
90% of the market occupied by small players(freelancers or small companies)

Subjective and situational experience

DISSATISFIED CLIENTS

Inconsistent quality (No "world standard" because of fragmented market)
Inadequate infrastructure vis-a-vis client expectations (low barriers to entry)
No systems for long-term reliable relationships (Back-up/Disaster management systems/Confidentiality issues)

Company benchmarks
Regular evaluations and improvement/training plans
Timely implementation of management practices
Setting processes and following them
Taking corrective action everytime a mistake occurs

SUSTAINABLE STRUCTURE

Process and documentation reduces human errors
Training focus for every member of the company
Client complaint management and resolution systems
Infrastructure built in accordance with client requirements/ expectations

Satisfying, reliable, and professional experience

DELIGHTED CLIENTS

Consistent and high quality(Company definition of quality grades)
Service quality not compromised
Back-up/Disaster management systems/Confidentiality issues addressed using security systems
Long-term reliable relationships

For an accurate pricing and delivery time for your manuscript, please fill out the quotation form below
and we shall get back to you within 2 working hours.

EDITOR QUALITY MANAGEMENT SYSTEM (EQMS)

While ISO guarantees the quality of our services at a process level, we have an editing quality management system in place to manage the quality standards of the edited document.

Before Editing

Quality check of every document before delivery (Twin-Editor Model)

Editing
Quality Management System
(EQMS)

After Editing

Quality assurance through checking of a statistically significant sample of the whole text to ensure that company standards are met (QA Model)

As there are no standards in the editing industry to judge the quality of the edited text, we have developed an in-house Quality Assurance model (QA Model) adapted from the LISA QA model, which is used by translation giants around the world. In our QA model, we determine defects in the edited output by taking into account the international standards for journal publication as well as the service description. Using the quality score of each document, we grade our editors on a percentage scale, and only editors who consistently cross a threshold of 95% are assigned editorial assignments.

QUALITY GUARANTEE

We focus on providing good quality, consistently, assignment after assignment, and take client complaints very seriously. We guarantee that the quality of the edited document will be of international standards. In case a client feels that the editing is not in line with the service definition or has received unfavorable reviewer comments on the language quality, he/she can approach our complaint resolution team. Process for complaint resolution:

Client registers complaint online            Reviewer comments and document
submitted to journal
are analyzed        Based on the
service chosen,
we count the errors
found and arrive at the
quality score           Preventive action
is implemented
and monitored as per
ISO standards          Based on the
result corrective action
is taken:
Free Reediting |
Discount | No Action

Quality at Enago is of utmost important and to ensure that our clients feel completely secure, we have introduced an insurance policy from AIG. This policy protects your research and ensures complete confidentiality of your work. Thus, your document is completely safe and secure. In order to know further details, please contact us.

Important Notes

Assignments edited under Proofreading and Copyediting (Single Check) should not be considered publication ready unless stated otherwise.
Assignments edited under Proofreading and Copyediting (Single Check) do not qualify for Certificate of Editing. When evaluating papers written by non-native English-speaking authors, some journals require a Certificate of Editing which states that the paper is edited by native professional editors and may include a standard recommendation for English checking in the absence of one. Please note that this certificate is available only for assignments edited under Copyediting (Double Check) and Substantive Editing.

For an accurate pricing and delivery time for your manuscript, please fill out the quotation form below
and we shall get back to you within 2 working hours.

3 EDITING LEVELS

Each service is designed to check and correct different aspects of the written document, thus raising the overall quality of the original document. Read more on when to choose which service:

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When to choose Proofreading

Under the Proofreading service, our expert proofreaders focus on correcting technical errors related to grammar and punctuation that will improve the overall presentation of the paper.

When should you choose our Proofreading service?
This service is apt for you if

You are confident of communicating in the English language in the context of your academic domain.
You have extensive experience in writing papers in the English language.
You want us to check whether you have used grammar and punctuation correctly and consistently.
Your paper is already formatted according to the guidelines of your target journal.

Important Notes

Free formatting is not available under the Proofreading service. Formatting can be opted for as an additional paid service under Journal Style Check. Free formatting is available only under Copyediting (Double Check) and Substantive Editing.
Assignments edited under Proofreading should not be considered publication ready unless stated otherwise.
Assignments edited under Proofreading do not qualify for Certificate of Editing. When evaluating papers written by non-native English-speaking authors, some journals require a Certificate of Editing which states that the paper is edited by native professional editors and may include a standard recommendation for English checking in the absence of one. Please note that this certificate is available only for assignments edited under Copyediting (Double Check) and Substantive Editing.

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When to choose Copy-editing (Single Check)

Under the Copyediting (Single Check) service, our expert editors focus on correcting errors related to grammar, syntax, word choice, and sentence construction, which play a huge role in improving logical flow and the final presentation of the paper.

When should you choose our Copyediting (Single Check) service?
This service is apt for you if

You are comfortable with communicating in the English language in the context of your academic domain.
You have moderate experience in writing papers in the English language.
You are nevertheless not sure whether you have used the correct spelling, capitalization, punctuation, verb tenses, and the like.
Your paper is already formatted according to the guidelines of your target journal.

Important Notes

Free formatting is not available under the Copyediting (Single Check) service. Formatting can be opted for as an additional paid service under Journal Style Check. Free formatting is available only under Copyediting (Double Check) and Substantive Editing.
Assignments edited under Copyediting (Single Check) should not be considered publication ready unless stated otherwise.
Assignments edited under Copyediting (Single Check) do not qualify for Certificate of Editing. When evaluating papers written by non-native English-speaking authors, some journals require a Certificate of Editing which states that the paper is edited by native professional editors and may include a standard recommendation for English checking in the absence of one. Please note that this certificate is available only for assignments edited under Copyediting (Double Check) and Substantive Editing.

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When to choose Copy-editing (Double Check)

Under the Copyediting (Double Check) service, our expert editors not only focus on correcting errors related to grammar, syntax, word choice, and sentence construction, which play a huge role in improving logical flow and the final presentation of the paper, but also provide inputs and make changes that amount to an enhanced output.

When should you choose our Copyediting (Double Check) service?
This service is apt for you if

You are more or less comfortable with communicating in the English language in the context of your academic domain.
You have some experience in writing papers in the English language.
You are nevertheless not sure whether you have presented your information in a format attractive to the academic community and readers in your field.
You are uncertain about continuity, sentence construction, word choice, and paragraph flow.
Your paper is long, and you feel you might not have used consistent terms or expressions throughout.
Your paper is somewhat or not formatted according to the guidelines of your target journal.

Important Notes

Apart from the scope and checkpoints mentioned above, we also offer free formatting under this service! Your edited paper will therefore comply with styles such as APA or MLA. Custom formatting guidelines specified by journals are also taken care of under formatting.
If choosing this service, you can also avail of a Certificate of Editing for your document. This certificate is useful especially for non-native English-speaking authors, because some journals require a Certificate of Editing which states that the paper is edited by native professional editors and may include a standard recommendation for English editing by native professional editors, in the absence of one.

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When to choose Substantive Editing

Under the Substantive Editing service, in addition to copyediting, our expert editors will address issues such as structure, content gaps, and the overall style of the document, thereby ensuring that the document achieves its underlying objectives in a consistent and engaging manner.

When should you choose our Substantive Editing service?
You should choose this service if

You are not at all or only mildly comfortable with communicating in the English language in the context of your academic domain.
You have minimal or zero experience in writing papers in the English language.
You don't have the time to check and/or haven't reviewed the structure and the overall organization of the paper.
You are not sure whether you have used the correct spelling, capitalization, punctuation, verb tenses, article usage, and the like.
You are uncertain about continuity, sentence construction, word choice, and paragraph flow.
Your paper is long, and you feel you might not have used consistent terms or expressions.
Your paper is not formatted according to the guidelines of your target journal.

Important Notes

Apart from the scope and checkpoints mentioned above, we also offer free formatting under Substantive Editing! Your edited paper will therefore comply with styles such as APA and MLA. Custom formatting guidelines specified by journals are also taken care of under formatting.
If choosing this service, you can also avail of a Certificate of Editing for your document. This certificate is useful especially for non-native English-speaking authors, because some journals require a Certificate of Editing which states that the paper is edited by native professional editors and may include a standard recommendation for English editing by native professional editors, in the absence of one.

EDITING EXPERTISE

Average experience of our editors is 19.4 yrs
MS, MD or PhD degree from top universities of the world like Harvard, Yale, and MIT etc.
Native English speakers (from US, UK, Canada, and Australia)
A number of editors at Enago are published authors and former peer-reviewers
Enago editors have held reputed positions in various scientific societies and research publication industry

View our editor profiles

AUTHOR REVIEWS

Marcelo Ricardo Vicari, Brazil

English editing, editing proofreading Enago makes non native speakers of English to feel more confident when submitting a paper to English or American journals. My paper is in analysis for publication in a highly competitive journal after having used Enago’s English editing services. I am very satisfied with the overall editing quality and the editor made necessary changes without influencing my original thoughts. Thank you team Enago! Soon I hope to use the Enago services again.