FAQ
We are open 24 hours a day, 7 days a week, 365 days a year. We also work overnight and over the weekend. Any time you submit a document, we guarantee to return the edited document to you by or before the deadline .
We offer multiple payment options that are swift, reliable, and secure. We accept payments by Credit Card, PayPal, & Bank Transfer.
- Credit Card / Paypal
We accept all major credit cards (Visa, MasterCard, American Express, Diner’s Club, Discover, & JCB ). You can also pay securely via PayPal https://www.paypal.com. Our secure payment gateway is VeriSign–enabled.
If you do not have a credit card, you can avail of our bank transfer option.
- Bank Transfer
You can make payments directly into our bank account. We recommend this route for medium to high–value transactions.
Please note:
- The transfer fee when paying via bank transfer will not be borne by us.
- If you have any questions / concerns related to payment, please contact us at payments@enago.com
Check our editing services page to read about what each service offers you. Once you have determined how many words you need edited and when you would like your document to be returned to you, go to the submit document page and select the most appropriate option in each category.
Yes. Most universities allocate grant, scholarship, or sponsorship funding for editing and proofreading. For further information, please check with your sponsor, supervisor, or scholarship graduate office. We can provide you with a written quotation or a tax invoice to assist in your application for funding or reimbursement.
No. Our editing services will help you to pass or get higher grades, but we will not write your assignment for you, provide you with new content, or do your research for you. The content of your assignment is your responsibility and you must not only complete your research but also write your content before sending it to us.
Yes, we do. Academic integrity is very important to us. Having someone else write your assignment constitutes cheating and claiming something written by someone else to be yours is plagiarism. Plagiarism is a serious offence and can result in you failing the course, losing your visa (international students), or being expelled from your school, college, or university. We also do not reword plagiarized content.
No. We are not aware of any student getting into trouble with a supervisor, an examiner or a university for using editing services. In fact, our service will help you to present your thoughts clearly so that you can be graded for your understanding of the subject, not on your written English skills.
Yes, you may choose your editor when you submit the document. We cannot guarantee that the editor you want will be available to meet your deadline. If your preferred editor is unavailable, we will assign the document to an editor who is available.
Yes; however, ensure that you specify which documents are to be edited and which are for reference only and not to be edited.
Yes we can! If you need them to be formatted, you simply need to provide the school/university or style guidelines according to which you need your references formatted, when you submit your document for editing.
The first thing you should do is make sure you don’t have a spam email filter or similar blocking email sent from Enago. Ensure to “whitelist” (permit) our email address. Also make sure your email account is not set to filter attachments since we send your edited files as Microsoft Word attachments. If all factors are ruled out, please contact us by mail or phone as soon as possible.
We offer specific services not only for thesis papers, dissertations, and essays but also for academic works intended for journal publication.
We at Enago liken editing to science. Therefore, even if you are a native speaker, your manuscript might not comply with the required academic conventions and style. We take care of these factors, thereby providing you with an academic edge. Understandably, students can end up overlooking several errors, despite putting great efforts with grammar, simply because of the time limitations, long and tiring course schedules, and other important commitments. Editing eliminates all of this and makes the transition smoother.
If English is your second language, having your paper edited will act as impetus to improve not only your grades but also your skills and knowledge on the English language. Moreover, our academic editors are highly skilled and experienced in editing documents for and communicating with ESL students.
Yes. Our editing processes, internal systems and quality protocols are compliant with the Australian Standards for Editing Practice (Council of Australian Societies of Editors). For those who are not aware—The Australian Standards for Editing Practice cover the knowledge and skills expected of experienced editors, and primarily serve as the basis for judging the comprehensiveness of their own knowledge and skills.
